Last Updated: October 26, 2024

Overview

At [100%MarketPlace], we want you to be completely satisfied with your purchase. We offer a straightforward 30-day return policy for items in their original condition.

Return Window

  • You have 30 calendar days from the date of delivery to initiate a return
  • Returns must be postmarked within this 30-day period
  • After 30 days, items are no longer eligible for return or refund

Product Refund Reasons

  1. Manufacturing Defects
  • Structural damage
  • Missing components
  • Non-functional mechanisms
  • Visible production errors
  1. Quality Issues
  • Material degradation
  • Substandard construction
  • Inconsistent performance
  • Does not meet advertised specifications
  1. Shipping/Delivery Problems
  • Product damaged during transit
  • Incorrect item received
  • Incomplete order
  • Packaging compromised
  1. Misrepresentation
  • Color differs from website image
  • Size/dimension inaccuracies
  • Description does not match actual product
  • Significant visual differences
  1. Functional Failures
  • Does not perform intended purpose
  • Technical malfunctions
  • Safety concerns
  • Incompatibility with described use
  1. Personal Fit/Compatibility
  • Incorrect size
  • Uncomfortable design
  • Unexpected texture/feel
  • Inappropriate for intended use

Eligibility Requirements

Eligible Items Must:

  • Be in original, unused condition
  • Include all original packaging
  • Have all tags and labels attached
  • Include all accessories and documentation
  • Show no signs of wear, use, or damage
  • Be in resalable condition

Items Not Eligible for Return:

  • Used or worn items
  • Items showing any signs of damage
  • Items missing original packaging or tags
  • Personal hygiene products
  • Intimate apparel
  • Downloadable software products
  • Gift cards
  • Customized or personalized items
  • Perishable goods
  • Hazardous materials
  • Items marked as final sale

Condition Requirements

We strictly enforce our “No Damage” policy:

  • Items must be free from any form of damage
  • No scratches, dents, or marks
  • No signs of wear or use
  • No stains or odors
  • No alterations or modifications
  • No missing parts or pieces

Return Process

  1. Initiate Return
    • Log into your account
    • Find your order
    • Select items to return
    • Fill out return form
    • Print return label
  2. Package Your Return
    • Use original packaging if possible
    • Pack items securely
    • Include all original materials
    • Attach return label
    • Remove old shipping labels
  3. Ship Return
    • Drop off at authorized shipping location
    • Keep tracking number
    • Insurance recommended for valuable items

Refund Process

  1. Inspection
    • All returns are inspected upon receipt
    • Items must meet all condition requirements
    • Verification of original purchase
  2. Refund Processing
    • Original payment method will be refunded
    • Processing time: 3-5 business days
    • Additional 2-7 days for bank processing
  3. Refund Amount
    • Full purchase price of eligible items
    • Original shipping costs not refunded
    • Return shipping costs borne by customer
    • No restocking fees for eligible returns

Exchange Options

  • Direct exchanges available for different sizes/colors
  • Must be same item, different variation
  • Exchange requests follow same 30-day window
  • Shipping costs may apply for exchanges

International Returns

  • International returns accepted
  • Customer responsible for:
    • Return shipping costs
    • Custom duties and taxes
    • Proper customs documentation
  • Extended processing time may apply

Damaged Items in Transit

If an item arrives damaged:

  1. Document damage with photos
  2. Contact customer service within 48 hours
  3. Different process applies than standard returns
  4. Replacement or refund will be arranged

Sale Items

  • Regular return policy applies to sale items
  • Exceptions clearly marked as “Final Sale”
  • Special promotions may have different terms

Gift Returns

  • Gift recipients may return items
  • Store credit issued for gift returns
  • Original order number required
  • Gift receipt acceptable as proof of purchase

Customer Support

For return assistance:

  • Email: [support@onehundredpercent.online]
  • Phone: [+264812974558]
  • Hours: [08:00 – 17:00]
  • Response time: Within 24 hours

Policy Updates

We reserve the right to modify this policy:

  • Changes will be posted on website
  • Effective date will be updated
  • Prior purchases follow policy in effect at purchase time

Additional Notes

  • Keep proof of return shipping
  • Take photos before returning valuable items
  • Contact customer service for special circumstances
  • Refunds may take one full billing cycle to appear

Vendor-Specific Returns

For marketplace vendors:

  • Individual vendors may have additional requirements
  • Vendor return locations may differ
  • Contact specific vendor for unique policies
  • Platform return policy is minimum standard

Quality Guarantee

We stand behind the quality of our products:

  • All items inspected before shipping
  • Genuine and authentic products
  • Satisfaction guaranteed
  • Commitment to customer service

For questions about our return policy or to initiate a return, please contact our customer service team.